Version 2003 was not stellar:
http://reviews.cnet.com/Norton_Personal_Firewall_2003/4852-3514_7-20272783.html
That's a lot of unhappy. 63%Thumbs Up 37%Thumbs Down.

Version 2004's first words at http://reviews.cnet.com/Norton_AntiSpam_2004/4505-3514_7-30524437-5.html were: "Norton's lackluster support"

The 2004 user reviews at http://reviews.cnet.com/Norton_Internet_Security_2004_PRO/4852-3514_7-30524435.html are not looking good.

"14%Thumbs Up 86%Thumbs Down"

Seems you should add your comments?
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In short, get a refund.

Need an Antivirus still?

1. Free AVG from http://www.grisoft.com
2. Free eTrust from http://www.my-etrust.com/microsoft/index.cfm

Bob