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Norton's anti-virus

by nondaj / May 7, 2004 3:44 PM PDT

Have a pentium 4 processor
CPU speed is 2.53 Gigahertz
IE browser 6.0
Outlook Express - email
Running WinXP Pro 2002

Just put on Norton's Firewall and Anti-virus 2004 programs. All seems to have gone well except the scanning of outgoing email.

In 2003 version there was always a pop up menu in Outlook Express to indicate Norton was scanning the outgoing email. There was also another pop up menu that scanned attachments and pictures giving one percentages of how fast the scan was going.

Now with 2004 I thought for awhile, despite my configuration, that the outgoing email was not being scanned as there are no pop menus to indicate such in Outlook Express. By accident I accessed the desktop while an email was being sent and there was the pop up menu! When I went back to OE, the menu disappeared.

Now sometimes I can see the menu on desktop and access it again if I leave the desktop; othertimes I can't see the menu at all. Attempts to do so only give me flashes of it operating.

What might be going on and how can I correct what might be wrong? Would like to know when I send an email that it is being scanned and certainly would like to know when attachments/pictures are being sent via an email, what the percentage scan is.

I have thought emails were gone when they were not and sent others on top of the first email which has caused some problems particularly if they are pictures/attachments in the emails.

Will appreciate any help anyone can suggest. Have searched through all the help areas in Norton's and on the web in their automated tech help area, but nothing seems to address this kind of problem.

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Re:Norton's anti-virus
by glb613 / May 7, 2004 9:11 PM PDT
In reply to: Norton's anti-virus

Have you check the option settings?

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Re:Norton's anti-virus (seeking perfection in software.)
by R. Proffitt Forum moderator / May 7, 2004 11:43 PM PDT
In reply to: Norton's anti-virus

Let me propose that what you are looking for may not exist. The "grade" of software you are using is not perfect and can't be. It's a side effect of how much time and money Symantec, Microsoft and others can pour into a product before calling it "good enough."

If you feel the product is defective, then ask for a full refund and move to another product.

I can supply numerous examples of this issue, but at some point we (as consumers) either must agree it's good enough to use or in your case demand that such things be without blemish.

Bob

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Re:Re:Norton's anti-virus (seeking perfection in software.)
by nondaj / May 8, 2004 1:39 AM PDT

Afraid what you are saying maybe true. So it is either put up, shut up, or up and trade it in:) Thanks for your reponse.

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