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Norton LiveUpdate Problems

by GovernmentMan / November 25, 2004 4:58 PM PST

I recently developed a problem with my LiveUpdate program. It doesn't list all the Symantec programs on my computer. It lists:

> IDS Program Updates
> LiveUpdate
> Norton AntiVirus
> Norton AntiVirus Virus Definitions
> Norton WMI Update
> Symantec Redirector
> Symantec Security Response Submission Software Updates

I should be getting many more things listed. For example, Norton Internet Security. I went to the support area, and they gave me the following options:

1. Reinstall LiveUpdate - Tried it.

2. Reinstall my Norton Products - Not an option; a have an OEM, the product came pre-installed in the factory.

I have the 2003 version, and live support for those products has been discontinued. Can anyone else help me?

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Re: Norton LiveUpdate Problems
by glb613 / November 25, 2004 7:08 PM PST

Factory installed or trial versions of Norton are only good for a period of time. Usually it is 60 days. After that time if you don't pay to extend your service, it stops.

If you did pay to extend your service, you should have an activation or product key number. Here is a site that might help you.


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Re: Norton LiveUpdate Problems
by GovernmentMan / November 28, 2004 4:22 AM PST

1. I have paid.
2. I went there, and the only problem it said I have is an expired version of Norton Products, and that I must order Norton 2005.

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Read this discussion.
by R. Proffitt Forum moderator / November 25, 2004 11:00 PM PST
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Re: Read this discussion.
by GovernmentMan / November 28, 2004 4:21 AM PST
In reply to: Read this discussion.

I have paid. The program itself says my subscription is good through May 2005.

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Re: Read this discussion.
by glb613 / November 28, 2004 6:20 AM PST

Have you been to the web site and looked through the FAQs and other support? If installing live update didn't work, I'm not sure where to look next.

One suggestion, uninstall then reinstall the software if you have the upgrade activation number. The computers I've bought with Norton factory installed came with a CD as well. If you don't have the CD, see if you can downlod a new copy with a valid paid subscription.

One problem with Norton, and some will say just one of many, is their tech support calls are $35 each. You can buy a new program for that. I wish I had more answers. Perhaps someone else will have a better solution.

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You can fight it if you wish...
by R. Proffitt Forum moderator / November 28, 2004 6:29 AM PST

If I have the Norton CD, I can try an uninstall, the use of RNAV2003 (or such) and then a reinstall. But if it fails why should I spend hours on this one. You can keep reading post after post after post about this or just change horses.

Look at AVAST or AVG.


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