I forgot this info. Sorry
98 SE/ IE 5.50/ OE 5/ Internet Access 5.4
Hi, I have used Norton for 5 years. I haven't had too many problems over the years. Now, I have tried to use the Live Update and I get an error message....
Error your latest virus protection updates are not valid. Norton Antivirus will load an older set of virus protection updates. please use Live Update to download and install latest set." in the lower-left corner of the window, you see the numbers (3030,4004)
I ran Live Update again.
"LU1806, or LU1817,or LU1816 that it was not able to install any of the updates that you selected."
It is a virus definition that I was trying to update.
That error was listed as"LU6004: Live Update did not complete successfully. Due to a ttansmission error, or one or more Live Update components failed internal authentication. Please run Live Update again. If the error persistes, contact your network administrator or Live Update provider". I ran Live Update 3 times already.
I went to the possible solutions...I went to the Symantec website and used the tech support.Symantec scanned my computer and said "Windows was in Audit Mode. Audit Mode should have been removed before it was sent from the manufacturer." Instructions were given to edit the Registry and remove the "Audit in Progress...that item is NOT listed....then delete Audit Mode..that item IS listed. it stated that Audit Mode will prevent updates from installing. I never had that problem in 5 years.
Also instructions were to delete Live Update settings, and change Live Update from Express mode to Interactive Mode.
I am really, really, unsure about all of this. I don't know what I am supposed to do. I am waiting on email from Symantec on the solution.
I hope someone can help me, maybe by telling me which method I should use, or to just forget Norton and get another Antivirus product. I do keep my subscription up to date.