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Norton IS Killed My Computer HELP!

by Hank_Scorpio / December 28, 2003 2:07 PM PST

I hope somebody can help me because Symantec and Microsoft are no help at all. After installing Norton Internet Security 2004, my system now cannot access my CD-RW drive. I actually purchased a DVD-ROM in the hopes that a second drive might be able to be accessed, but that one is inaccessible too. Both devices show up in the Device Manager, but the status says "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I have uninstalled Norton (no help there). I am not proficient in registry editing, so I haven't messed with that.
What can I do to fix this?

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Re:Norton IS Killed My Computer HELP! Or ROXIO.
by R. Proffitt Forum moderator / December 28, 2003 9:38 PM PST

While I consider Symantec's offerings today to about on-par with trailer-trash video production quality, the CODE 19 can show up and all CDRW/DVD drive access vanishes when you uninstall Roxio software.

Don't ask me why they do this.

In closing, Free AVG from http://www.grisoft.com and if your OS needs it, a firewall from Zonelabs will easily be easier on the machine than Symantec's.

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Re:Norton IS Killed My Computer HELP!
by pcraig / May 30, 2004 11:25 AM PDT

I am new to all this computer tech but the other day I too installed a program and then went to my Roxio to burn some of the pics and it told me that I did not have or it did not recognize my CD-Rw drive so I called Gateway and they told me to download a driver and every thing works fine. Don't know if this will help solve your problem but I sure hope so.

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