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Norton Internet Security blocks internet access.

by Jillandkev / November 19, 2004 6:26 PM PST

Hi, I am running AOL 9 and Broadband. My problem is I have just upgraded to Norton antivirus 2005 and cannot access the internet without disabling the Internet security element of the package. When it automatically enables itself after the set time period I am immediately disconnected. I have not had connection problems with previous versions of Norton. Can you help please?

Kev.

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Re: Norton Internet Security blocks internet access.
by Wellander / November 22, 2004 2:15 PM PST

Hi,
Do you have all recenty updates for Nortons 2005?
Have you checked with AOL to see if there are any contacts?

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Re: Norton Internet Security blocks internet access.
by Gerry Baldwin / December 3, 2004 2:51 PM PST

Open Norton Internet Security. Under "Norton Internet Security" select "Status & Settings"..."Personal Firewall"..."Configure." In the new window on the top click "Programs." At the bottom click "Program Scan..." In the "Program Scan" window click "Next>". After a complete system scan, you should be able to access the Internet.

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Re: Norton Internet Security blocks internet access.
by cwalton2004 / December 13, 2004 11:43 AM PST

hi -- i am grappling with the same problem (NIS preventing internet access). laptop is brand new, and i just installed DSL - connection was (briefly) fine, then i installed NIS and now i can't access. i followed instructions above to try to knock out the firewall but it says that i don't have supervisor privileges to configure. when i try to "log in", in an effort to get prvileges, it asks me for an account number and password, which i never gave when i installed it. any suggestions? incredibly frustrating.

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I am having the same problem
by lunaTexas / January 21, 2005 3:33 AM PST

I have sbc yahoo dsl and after I resubscribed to norton 2005 today I got booted off the internet and cannot get onto any website. This is quite frustrating and there is no one to contact at norton.

any suggestions?

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