Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

norton firewall

by hockey77 Jun 29, 2004 3:45AM PDT

I downloaded and paid for norton firewall. When it is enabled, I can not go on line. I have spent 3 days trying to talk to someone. How can I reach a live person??? JIM

Discussion is locked

3 Posts
- Collapse + Expand Details
- Collapse -
Re: norton firewall
by r. proffitt Forum moderator Jun 29, 2004 3:56AM PDT

Firewalls erect barriers that can indeed thwart going online. This is how it works.

One hopes the default settings are TAME enough to not cause any issue, but sometimes people immediately change it to MAXIMUM PROTECTION and nothing works. A short time to think about it and you move it back a few notches.

In closing, in today's low priced world, you get "phone-boy" or automated service unless you want to pay for support. Support is not in the purchase price for most products.

And why not just use Zone Alarm. They've been at this longer and the price is right.

bob

- Collapse -
Found this number in my file
by LarryD Jun 29, 2004 3:59AM PDT

877-832-2811
Not sure if it is still a good number, (haven't used Norton in two years), but after a few minutes there was a human being on the line (a very helpful and patient one, at that!)

- Collapse -
Re: Found this number in my file
by hockey77 Jun 30, 2004 3:09AM PDT

Thank you I finally gave up and uninstalled everything and requested credit to VISA.Want no parts of Symantec where you can't get live help.

Back to Computer Newbies forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info