Hi,
Check the file location of the 3 files (view it in Norton Log Viewer>Threat alerts) if it's in the System Restore directory, Norton will not be able to delete it. You have to temporary disable System Restore.
I am using Norton AV 2004. On 3 different occasions after running a scan, norton detected no viruses but 3 "at risk" files (different ones each time) when I click to remove them, it comes up delete failed so I had to just exclude them from future scans. My question is why can't I delete them ! Am using Win ME, OE6 on a compaq 5000US
Thanks

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