Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

Norton Antivirus and Outlook Express

Feb 17, 2004 3:42AM PST

Heres the deal. If I enable virus scanning for both incoming and outgoing e-mails using Norton Antivirus, I get an error message and Outlook Express wont complete the task. I contacted Comcast, My ISP and they said that Outlook Express and Norton Antivirus are having problems. They said to disable Antivirus so that e-mails would come through. But, that exposes my computer to viruses. Does anyone know of any workarounds for this. Or if I dont use Norton Anti Virus for my e-mails, are there other dependable, preferably free e-mail antivirus programs available?

Discussion is locked

- Collapse -
Re:Norton Antivirus and Outlook Express
Feb 17, 2004 4:07AM PST

You don't say what type of connection you have, dial-up,DSL or cable.

Until recently, I was using NAV with Outlook Express and a dial-up connection. Norton was scanning both incoming and outgoing e-mail with no problems and no error messages. However, I did make sure that my server timeouts slider was set to "long." If you have not yet done this, I suggest you give it a try.

(In Outlook Express, select: Tools> Accounts> Mail tab> Properties> Advanced tab Then move server timeouts slider all the way to the right. Select "apply," select "OK.")

- Collapse -
Re:Norton Antivirus and Outlook Express
Feb 17, 2004 7:55AM PST

Nicklaus, i have never used this product myself but have heard great thing about it AVG http://www.grisoft.com/us/us_index.php The local TV station people endorse it highly read their website. They sat that the AVG people update it the program same as Nortons you do not need to download files , the files are sent to you and installed in the background while your pc is running. http://www.compwise.cpals.com/internetprotection.htm
and another free one is http://housecall.trendmicro.com/
Good Luck Buddy

- Collapse -
(NT) AVG 6.0 Free is good choice.
Feb 18, 2004 12:58AM PST
Wink
- Collapse -
Re:Norton Antivirus and Outlook Express
Feb 17, 2004 10:21PM PST

Check your email settings in outlook express, to see if you have the box checked for: My server requires authentication is checked or unchecked. If it is checked uncheck it, if unchecked, check it for it goes by your email address and PW to authenticate the security between your system, and ISP provider server in routing email incoming and outgoing (SMTP).

- Collapse -
Re:Norton Antivirus and Outlook Express
Feb 18, 2004 7:59AM PST

Don't know if this is of any help or will complicate your PC life, but I had boo coo problems with outlook express and I too use Norton's antivirus and firewall.

So switched to email by Mozilla and have eliminated many outlook express problems plus the conflict with Norton programs..

- Collapse -
Re:Re:Norton Antivirus and Outlook Express
Feb 20, 2004 5:10AM PST

After further looking into my software package, I realized that my version of system works is 2002. Im wondering if uninstalling System Works and then purchasing Norton AntiVirus 2004 would get rid of the e-mail problem. Has any one had any good or bad experiences with AntiVirus 2004 and Outlook Express working together?

- Collapse -
Re:Re:Re:Norton Antivirus and Outlook Express
Feb 20, 2004 5:24AM PST

Nicklaus,

I would be very careful in considering Norton 2004. Lots of problems are reported by others. I have removed all Symantec and Norton software from my system. AVG 6 Free Anti-Virus works well for me and I use Outlook Express 6.

It's your decision but just wanted to register my concern about that product.

Best of luck,

Glenn

- Collapse -
Works good for me
Feb 20, 2004 8:06AM PST

For what it's worth, I use NAV 2004, Outlook Express 6 on WinXP with IE 6.0 with cable modem and haven't had a bit of trouble. It scans in and outbound, catches and quarantines suspicious inbound viruses.

- Collapse -
Face it. Norton sucks.
Feb 20, 2004 8:15AM PST

It is overly buggy, drags your system down and
quite often will not un-install correctly.

AVG is good but it is not very good at detecting
incoming email virii or worms.
I have had it many times show a virus/worm
days ofter it showed up in email.

I have been using avast

www.avast.com

So far it works good and has caught every mydoom attachment the second it came through.

Home version 4.0 is FREE as is AVG 6.0.

Good Luck

- Collapse -
Re:Norton Antivirus and Outlook Express
Feb 20, 2004 3:35PM PST

It is true that with NAV products, some find it a cup of tea and some a cup of poison. Strange. However, it has been a cup of tea for me, and I am not about to change it yet, although I have used the excellent RAV program before--before I have this new computer which came with NAV2004 (stand alone), OE6 and Win XP Pro SP1. I will however revert to the free RAV once my free NAV registration runs out. Besides using NAV to 'stand guard', I frequently perform free online scans, since NAV does not consider some destructive intruders as 'viruses'.

Now, back to your problem-

Do you mind sharing the error messages you were getting when you tried to use OE ? Perhaps the clues to the cause of your problems lie in there.