What do you need to do in Norton AntiVirus? after using the Windows? System Restore utility?
I ran the system recovery and am having trouble with Norton Anti-virus. I first got a window that said. A NECESSARY FILE COULD NOT BE LOADED. NAVProd 1002.1. When I clicked ok another window came up that said A NECESSARY COMPONENT FOR THIS FUNCTION IS MISSING OR DAMAGED ccAVMail.dll. I went to the Norton website and it said to uninstall and reinstall the program. When I tried to uninstal it it wouldn't work so I went to RUN and STARTUP and unchecked everything for Norton. When I ran the install CD i got a window that said the file was missing or entered wrong for PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\ccSetMgr. I went back to RUN and STARTUP and checked this box but I'm still getting the same error window when I try to install the program.