So send it back, demand a refund for the price of the software. Shouldn't be too hard since you haven't had a chance to activate it yet.
I do highly doubt having SP2 installed would make any bit of difference. SP2 has been around for about 3-5 years, and Norton's 360 product isn't that old.
While I can't really help you with your current problem, I'd just say get a refund for the software you bought. Honestly, you'd probably be better off with AVG Free or Avast, which are both free. You can also find pretty good rebate deals on Kaspersky AV and security suite, as well as Nod32. Two products which consistently score higher than Norton on detection rates of threats, and aren't quite the same giant bloated mess that Norton has become.
You may have to fight for the refund, but that's the sort of thing that will hurt Symantec the most, is people demanding their money back.
As my Norton Internet Security subscription is set to expire on 11/30, I placed an order yesterday for the Norton 360 software. Followed all the directions and downloaded the program. Installed as directed, but upon restart, got BLUE SCREEN with the following error code: STOP:0x0000007B (0xF8C95524,0xC0000034,0x00000000,0x00000000)
I tried to reboot using the Windows XP-Pro installation CD, but am unable to do so. Read somewhere that because I've upgraded to Service Pack 2, the original CD is ineffective.
Asking for assistance from Symantec is like spitting into the wind, but more frustrating. Time spent in their online CHAT with a tech was fruitless. Tech offered to turn me over to a supervisor, but then cut me off and closed the chat. An attempt to ask for a refund put me into another chat room where I was queued behind 246 other people. I didn't wait.
I am not very computer savvy, but can follow directions well. Is anyone able to help me figure out how to solve this issue? Am unable to get past the BLUE SCREEN or get online with that computer.
Appreciate any help or direction - Thanks!