Spyware, Viruses, & Security forum

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Norton 2005 Problems with Scan

by mufsch / July 8, 2005 6:51 AM PDT


After I bought Norton Anivirus 2005, installed it and updated the definitions (etc.) online, I wasn't able to finish the scanning.

There were errors messages like:

Error 3601.019 (I don't remember the exact error numbers) - Norton is missing some files, click on the link, etc.

It took me to their explanation page, and I went through all their complicated advice.

Finally, I uninstalled the Norton (following their recommendations), and installed it again.

The result was the same.

I repeated this whole process six times, but only once, I was able to scan the whole HD. But ... two days later it was missing some files again - (I didn't remove anything, didn't use adaware - nothing.)

Does anyone know what is wrong?

Thank you in advance.


W 2000, 256M RAM, Compaq AMD K6

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If we had the exact error message
by roddy32 / July 8, 2005 7:00 AM PDT

it would help but it would only give us options to check what you probably already read. Without them though, the only other option I can think of is to give you an 800 number for Norton. I have used it before so I know it works but plan on being on hold for a while.

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i HAve a problem to
by pimp12345 / July 23, 2005 4:17 AM PDT

Well here is my story evrytime i try to install a symantec product and ask me to restart my pc i do as it says then when the pc is restarting it comes up whith a error or restarts over and over and wont let the pc work again so to fix it i have to start the whole system again i think this happedn when i got a virus the virus made alot of back doors and torjans my pc was infected the virus even mest up symantec products i had and now that is why i can't download no more of symantec he musta overwited the whole system or what please i need help.....
Any recombenations will be aprisiated.

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This is like trying to put
by roddy32 / July 23, 2005 5:23 AM PDT
In reply to: i HAve a problem to

together a puzzle with a million pieces. You story is totally incomplete. Here are a few things that MIGHT help us to help you.
1. Exactly which Norton product are you trying to install? That includes the year of it.
2. Exactly what error messages are you getting and what are the numbers?
3. What is your operating system?
4. You stated that you had a virus. Exactly which virus and how did you get rid of it?
5. You said you had trojans? Exactly which trojans did you have and how did you get rid of them?
6. Do you have the CD for whatever your operating system? because starting from the beginning might be the easiest way to fix this.

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by bglover51 / July 23, 2005 7:49 AM PDT

Read this, or any other security forum. You will soon discover the high dissatisfaction rate with Norton AV products (it still has a few, but ever-dwindling number of fans).

Norton products are resource-heavy, and generally are not perceived as working as well as many of the free, less resouce-intensive products currently available for download at WWW.Download.com.

Suggest you consider uninstalling Norton and installing AVG, AVAST or Anti-Vir. All are easier on your system and just as, if not more, effective than Norton. And, in all cases, a lot LESS PROBLEMATIC.

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I highly doubt that Norton is
by roddy32 / July 23, 2005 8:23 AM PDT
In reply to: Or...

causing this problem. He probably never got rid of the original virus and/or trojan problem which is why Norton or probably any other product won't install now. THAT is has be fixed first before anything else but there was not enough information offered to do that unless he comes back and answers my questions.

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