it would help but it would only give us options to check what you probably already read. Without them though, the only other option I can think of is to give you an 800 number for Norton. I have used it before so I know it works but plan on being on hold for a while.
After I bought Norton Anivirus 2005, installed it and updated the definitions (etc.) online, I wasn't able to finish the scanning.
There were errors messages like:
Error 3601.019 (I don't remember the exact error numbers) - Norton is missing some files, click on the link, etc.
It took me to their explanation page, and I went through all their complicated advice.
Finally, I uninstalled the Norton (following their recommendations), and installed it again.
The result was the same.
I repeated this whole process six times, but only once, I was able to scan the whole HD. But ... two days later it was missing some files again - (I didn't remove anything, didn't use adaware - nothing.)
Does anyone know what is wrong?
Thank you in advance.
W 2000, 256M RAM, Compaq AMD K6