Office & Productivity Software forum

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This is a continuation of the thread on Word problems.

When I searched for, I fould in the Templates folder, one instance of the file, two shortcuts and a hidden file called Should all of these be there?

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One is enough.

In reply to:

You can without harm delete the 2 shortcuts and the file starting with ~.


Collapse - in use

In reply to: One is enough.

OK. After deleting all the files and creating a new, everything works. But if Outlook is open, when I try to close Word after using some icons to open it, I get the message that is in use by another application or person. I click OK and get a window offering to save and in that windonw is a new ~normal.dotlong with the It won't let me save, saying the file is read only.

Now it looks as if Outlook may be causing some of the problems. If I reinstall Office from the beginning, I won't lose my data will I?

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No, you won't lose your data.

In reply to: in use

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Outlook still suspect

In reply to: No, you won't lose your data.

I went through the document you suggested and everything worked well -- with one exception -- while Outlook was closed. When Outlook was open, the problem with saving existed. Going into Outlook and unchecking the box about using Word as the message editor seemed to end the problem.

The one exception I mentioned is that when I try to pen Word from some documents -- not all but most -- it opens but I get an error message saying Word ezperienced an error opening the document and that I should "check the file permissions for the document and drive." It also says to make sure I have sufficient memory, etc.

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In reply to: Outlook still suspect

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Re: problems

In reply to: Outlook still suspect


At my work I've got both Word and Outlook set to use Word as email editor open practically all day without any problems. But, then, Word doesn't try to save; it just uses it. For security, I've set the 'ask for to be replaced' checkbox checked and (at home) I've got this file read-only also.
If you don't mind about not using Word as email editor in Outlook, nor mind about being replaced 'automatically' and without any good reason when you didn't change it, everything should be fine. But I shouldn't be happy in your circumstances.

The problem you mentioned in your last paragraph doesn't seem related to Better start a new thread for that. Do you really mean 'open Word from some documents' or do you mean 'opening most documents from Word'?



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Culprit found

In reply to: Re: problems

It appears that an add-in to Word - -- is the culprit. It is from a program called Documents to Go that puts Word files on my Palm PDA. If I removed the file from startup, Word closes without any problems even with OUtlook open and using Word as the email editor.

Not sure what the next step is, but I will visit the Document to Go site and see if they have a solution.

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