Such action are local, not global. So without any indication of which country and which reward action it's impossible to say anything else than "Contact your local Samsung customer service." In the USA that's 1-800-SAMSUNG.
Kees
why do Samsung not pay out the cash rewards owed to people who bought item that were on cash reward offer.I bought my two qualifying items on the 9th nov; 2014 and have not yet been paid.it is now 14th march2015.

Chowhound
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