Samsung forum

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No YouTube App on 1 of 2 TV's Purchased

by jororokill / May 2, 2014 9:04 AM PDT

Just bought a Samsung UN50EH5300 and a UN40EH5300. Only one of them has the YouTube app. I tried a smart hub reset on it; no dice. Please advise.

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Samsung had a falling out with YouTube
by jororokill / May 4, 2014 10:10 AM PDT

Wanted to update my own post with a response I've received from Samsung, so that others searching the Internet with the same problem can get an answer:

"Thank you for contacting Samsung. I understand that you are enquiring about the YouTube app unavailability for your Samsung EH5300 TV model. For EH5300 TV models produced after Jan. 2014, YouTube app has been replaced with LinkToYouTube app. According to Closed Captioning of Internet Protocol-Delivered Video Programming, Samsung has applied IP closed caption to the TV produced from 2014 year and YouTube app has been replaced with a LinkToYouTube app instead.

When you select 'LinkToYoutube' app, Web Browser runs with Youtube website. This is normal operation of the TV and and there is no update at this time. "

So basically, they ran into some problem with YouTube and can't run their app. Additionally, you can't connect YouTube with your TV. In other words, the option to select a video in the browser of your phone, PC, or tablet, and then hit a button and stream it to the TV is also inoperable. That Samsung provides a link to YouTube via browser is irrelevant, as they still advertise YouTube streaming in the marketing for these TV's. False advertising, for sure; buyer beware.

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wrong
by Highland_Logan / May 4, 2014 10:57 AM PDT

Apps are created by the maker, not Samsung. If youtube doesn't want to make an app which works on newer Samsung TV's, this has nothing to do with Samsung. Do you ***** at Dell, when you have a problem with Microsoft Windows 8?

Think about it.

Frank

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correct.
by R. Proffitt Forum moderator / May 4, 2014 1:55 PM PDT
In reply to: wrong

Samsung doesn't write the Netflix or many other apps.

I am encountering folk that are unaware of the app/OS maker and the machine's maker and how these differ.

That is, the newer consumers don't care what make tire was on the car, they want the car maker to correct the problem.
Bob

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Highland, drop me another email.
by R. Proffitt Forum moderator / May 6, 2014 9:15 AM PDT
In reply to: correct.

If you are in the USA, I think our office has something for you.

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Wrong yourself, *********
by jororokill / May 6, 2014 9:10 AM PDT
In reply to: wrong

Congratulations on missing the point. Samsung still advertises the YouTube app on the outside of their box. Nobody said that Samsung made the YouTube app. Thanks for playing, though.

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That's GOOD NEWS.
by R. Proffitt Forum moderator / May 6, 2014 9:16 AM PDT

Now off to small claims court to get a refund or other justice.

I've been waiting for some consumer to take them on.
Bob

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