There are thousands of folk asking WHY? on the web. Most just reboot the gear in the home and it comes back. If not, you call your ISP to fix it.
Bob
This morning I was listening to music on amazon prime & all of a sudden I lost my internet connection! When I check my internet, it says there's a connection but it also says there's no valid IP address. If I go to network & sharing center & then go to adapter settings & click on view status, in IPv4 & IPv6, it says no internt access. As I understand it, that's where my cmputer's IP address is supposed to be. How can I find my IP address if it's not there?
Shortly before this happened I hadinstalled networx, a tool for monitoring downloads, I don't know if it caused the problem.
I'm using a toshiba laptop with windows7.
Thank you for any assistance.

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