My apologies for double post, it wouldn't post and I kept trying. Didn't realize this one did. Please feel free to delete one of them.
I purchased my second Samsung laptop today for daughter as a christmas gift. The laptop is a NP350V5C Series 3 15.6 Notebook. I have spent over an hour trying to find where I can create my system restore disc, it's no where to be found. There also isn't a partition for it on my hard drive either. Really disappointed, so this means unless I make a back up to a network drive (which I have but don't have enough room on there for this, so would have to purchase another) I will have no way of restoring they system if there is a problem.
Why don't I have a copy of the software and most importantly my copy of windows 8? Really really unhappy Samsung. I have supported your company for years, all my mobiles and now my smart phone have been Samsungs, as have all previous computers and laptops.
If I had known this prior to purchase I wouldn't have purchased it. As it is I am now unable to return and refund as I have set the system up. I'm NOT happy!!!
Please could you explain why I don't have a copy of my software and operating system on my laptop??
Linda Thomas (Once a loyal customer, not looking like I will be in future!)
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