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No System Information

by tomag / March 30, 2004 9:30 AM PST

I have a HP Pavillion with WIN 98SE, 500Mhz, 64 MB SDRAM. I have been having trouble with my unit freezing up and not doing anything when I try to go online. I went to programs-accessories-system tools-system information, and it does nothing. I tried to right click and then click open, but still nothing happens. When it freezes up I hit control-alt-delete then click end and then click end task, but nothing happens either, so I end up having to shut down with the reset button. Any advice? Thanks for any help you can offer, Tom...

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Re:No System Information
by Stan Chambers / March 30, 2004 2:15 PM PST
In reply to: No System Information

Not many clues here. The next time you use the CTL/ALT/DEL keys, wait it out to see if you get the blue screen with any error message. If so, post back with the exact message.

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Re:No System Information
by Cursorcowboy / March 30, 2004 8:12 PM PST
In reply to: No System Information

1. I understand you said there is no error message but I suggest you step through the content of the following articles to see if any outline a particular problem on your system:

a. "Error Message When You Run System Information Tool: "Cannot Display Information" (Q312491)."

b. "Error Message: Error Creating Eyedog.ocx Control (Q189589)."

c. "INFO: Distribution Issues with Riched32.dll (Q197580)."

2. When confronted with a DLL file problem, a copy of some Microsoft media may already be owned from which the file can be extracted, [Definition and Explanation of a .DLL file (Q87934)].

3. To determine whether the file is a Microsoft issue, access the DLL Help Database, enter the file name -- including extension in the space provided, and then press Enter (correct spelling and punctuation is recommended). If a list is rendered, simply determine from what media is shown and that currently owned and extract a copy, [How to Extract Original Compressed Windows Files (Q129605)].

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Re:No System Information
by Grif Thomas Forum moderator / March 30, 2004 11:39 PM PST
In reply to: No System Information
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Re:Re:No System Information
by tomag / March 31, 2004 6:56 AM PST

Hello. I tried what you said, but with no results. I deleted 2 items from the start up, but when I went to start - run and typed in misconfig, absolutly nothing happened. I can't get into system information at all. This has been going on for several days now.
The other problem that I have been having is that the arrow on the cursor will freeze with the "hand" showing, and then I will have to press control-alt-delete, then the blue screen appears after I have ended all tasks as requested, with the message that the "system is busy". It never does close, so I end up having to shut down and re-boot. That happened about 6-7 times yesterday and became very frustrating. Hopefully you may have an answer for me. I am at the point that I want to junk the whole thing and go buy another unit. Thanks for your help, you guys are great! Tom..

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Re:Re:Re:No System Information
by Grif Thomas Forum moderator / March 31, 2004 7:46 AM PST


You can also try shutting down the background programs in "msconfig" by restarting the computer into "Safe Mode", then make the changes:

How To Start In Safe Mode

Restart the computer, pressing the F8 key once per second, till it loads a selection screen. Use the up and down arrows to select "Safe Mode", press enter, and the computer will load into a safe mode. It looks like a normal screen but with Safe Mode in each of the four corners. The various drivers don't work in Safe Mode but it allows you to Scandisk and Defrag and make the changes you're trying to make. When you?re done, restart the machine and it will boot normally.

Next, have you tried the suggestion made by Cursorcowboy above, especially the first link that he provided? Please do.

In addition, just to make sure that you are free of viruses and spyware, please click on the link below and run the free online scan it provides:

Trend Micro's Housecall Online Scanner

After that, please download, install, update, then run the scans and delete all spyware detected.

Ad-Aware 6 Spyware Removal Tool

?Spybot Search & Destroy? Spyware Removal Tool

Hope this helps and let us know what you find.


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Re:Re:Re:No System Information
by Tufenuf / March 31, 2004 10:32 AM PST

Tom, You stated "I went to start - run and typed in misconfig, absolutly nothing happened."

You should type in msconfig NOT misconfig. The letter "i" after the "m" shouldn't be there.


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