Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

No store-Needs 8.1 update-Wiping computer is not an option

by Jan 14, 2014 11:25PM PST

I have tried everything under the sun to get the Windows store to work for the update which is threatening to disable my computer every 2 hours, it just won't. Their only suggestion on the forums after trying random run commands is to wipe the whole computer.

I have posted messages on Microsoft, because I don't want to lose the Microsoft Office package I purchased which will happen if I wipe, it's only downloadable ONE TIME.

Oh yeah, and in less than a year my Vaio keyboard is already crapping out but that's a whole other thread

Discussion is locked

2 Posts
- Collapse + Expand Details
- Collapse -
Answer
Sounds like a clear warranty issue.
by Forum moderator Jan 14, 2014 11:29PM PST

As to the wiping computer issue. Is this some owner/client that demands to use a PC without backups? I can't tell but the story sounds like a PC inside warranty and the owner needs to have the maker make good.
Bob

- Collapse -
Answer
If your getting the disable message
by Jan 16, 2014 9:48PM PST

every 2 hours that means you not using a registered copy of Windows 8. Are you using a preview? Typically in the installs I've done of Win 8.1 the option was in the store once all the Windows 8 updates were installed. I tried to install on a new Alienware and I think there is a issue because Dell isn't putting Win 8.1 on their laptops yet.

If you have a legal copy of Windows register it and the disable e very 2 hours message should go away,

The Office issue well if you purchase Office your basically purchasing the Key. Office is controlled by a key. If you download the trial from Microsoft all you have to do is enter your key and it will turn into the version you paid for.

Back to Windows 8 forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info