Samsung forum

Question

No sound when viewing Netflix streaming through SmartHub

by Dkagay / August 25, 2011 11:19 AM PDT

I have a Samsung UN65D8000, a Denon AVR-2311CI A/V receiver, and a Panasonic DMP-BDT210 blu-ray player. My dvd player and DirecTv DVR are connected to the receiver with HDMI inputs and the receiver HDMI runs to the TV's HDMI 2 (ARC) input. Both the TV and my disk player are hard wired to my network router.

I have sound for every other application...TV through the DVR, DVD viewing, and Netflix through my disk player internet connection. But when I go to Netflix through the Samsung SmartHub, no sound. The HDMI out on the receiver is supposed to be capable of two way sound and the ARC connection on the TV is supposed to give me sound. Can anyone help?

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All Answers

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Answer
Time to try the optical link from
by R. Proffitt Forum moderator / August 25, 2011 11:36 AM PDT

When I see this I connect an optical link from the device that is doing the Netflix back to the audio system.

Might be other things but this continues to fix it.
Bob

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Thanks
by Dkagay / August 25, 2011 10:46 PM PDT

Thank you for your prompt reply. I'll try this. I'm confused about why this is needed since I'm using two HDMI ARC comptible devices but if it works, OK.

I'm not sure which input I'll have to set my Denon receiver to if i want sound from the digital optical. For watching TV it is set on DVR (DirecTv) and the HDMI (ARC) takes care of the sound and picture. Hopefully, I can leave it there and get both sound and picture from Netflix but i have a feeling I'm going to have to change the receiver input to TV. I'll experiment and let you know how it turns out.

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The more I encounter HDMI ARC the more times I see it fail.
by R. Proffitt Forum moderator / August 26, 2011 1:09 AM PDT
In reply to: Thanks

There's something about that system. It's a mystery why the makers didn't get their act together.
Bob

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That's Correct
by Mr Shaun Warburton / August 26, 2011 7:24 AM PDT
In reply to: Thanks

That is Correct the input for all ARC commands is input through the TV/CD input on the AV Reicever.

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