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No sound on Toshiba laptop after windows update

by Buzzed / August 12, 2005 6:35 PM PDT

After installing the latest windows updates, my toshiba satellite laptop has lost the ablity to play back sound on speakers or headphones.
Everything was working fine until the automated download of Microsoft's latest security "FIX".

I checked device manager and all audio devices - no hardware problems, have the lastest drivers, etc. In short, nothing on my system says that I should be having this problem.

I tried playing some music in windows media player, it was playing fine, I just couldn't hear it.

Anyone else have a problem with sound cards going bonkers after a windows update?

I tried uninstalling and reinstalling sound drivers for the sound card (realtek AC97)...any other suggestions or solutions for this problem? Any help would be appreciated. Thanks

SYSTEM INFO:
Toshiba Satellite A80
Windows XP Home
Realtek AC 97
ATI Mobility Radeon x300

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Microsoft
by ikenfixit / August 13, 2005 3:11 AM PDT

Perhaps they found a hole in your speakers?? Try uninstalling the update..

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Problem solved!
by Buzzed / August 13, 2005 9:36 AM PDT
In reply to: Microsoft

I tried that too, I can't uninstall it. I even tried a system restore, but that didn't work either.

Finally solved the problem an hour ago. I had to uninstall the sound card, get rid of all sound card drivers, reboot and have windows detect the new hardware, and install the latest (3.75) drivers.

AND I'm turning off the @#$%ing windows automated update feature.

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Same problem
by RNoven47 / August 24, 2005 11:36 PM PDT
In reply to: Problem solved!

Just happened to me with a Sony Vaio, XP Home, latest updates. Can't MS just patch this problem instead of making us go through hoops?

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Just a comment.
by R. Proffitt Forum moderator / August 24, 2005 11:41 PM PDT
In reply to: Same problem

I've yet to see this issue unless the owner accepts drivers from Microsoft. Lesson? Don't do that.

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Only install drivers from the manufacturers website.
by Nooorm / August 25, 2005 5:10 AM PDT
In reply to: Just a comment.

It's the best way to make sure they are correct for the device.

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an apple a day...
by server / August 25, 2005 11:28 AM PDT

I think the jist of the complaints is that
if a user is expected to 'trust' MS with MS
updates, then why can one not rely on MS to
pre-warn about updating OEM drivers that may
or may not have been thoroughly tested??
It never fails. MS issues an update and it
actually breaks something that it was originally
designed to fix.

Note to MicroSoft: Apple OS/X looking better
everyday...

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MS update does more damage than good.
by nino88 / August 25, 2005 10:13 PM PDT
In reply to: Problem solved!

I also had many issues before when using the auto update. Since then, the first thing I do after getting a new system is to disable the auto update.

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