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No Sound (need driver for multimedia audio controller?)

by deadaswarhol / April 24, 2007 8:37 AM PDT

yeah sound won't play on my computer, and i get an error message when trying to play songs in windows media player. i did a Belarc computer profile and it said this:

Operating System System Model
Windows XP Home Edition Service Pack 2 (build 2600) Dell Computer Corporation Dimension 2400
System Service Tag: 85ZLK51 (support for this PC)
Chassis Serial Number: 85ZLK51
Enclosure Type: Space-saving
Processor a Main Circuit Board b
2.80 gigahertz Intel Pentium 4
8 kilobyte primary memory cache
512 kilobyte secondary memory cache Board: Dell Computer Corp. 0C2425 A01
Serial Number: ..CN1374045803TD.
Bus Clock: 533 megahertz
BIOS: Dell Computer Corporation A05 12/02/2003
Drives Memory Modules c,d
36.19 Gigabytes Usable Hard Drive Capacity
23.95 Gigabytes Hard Drive Free Space

24X10X40 CD-RW [CD-ROM drive]

Lexmark USB Mass Storage USB Device [Hard drive] -- drive 1
ST340014A [Hard drive] (40.00 GB) -- drive 0, s/n 3JXA27Y3, rev 8.16, SMART Status: Healthy 126 Megabytes Installed Memory

Slot 'DIMM_1' has 128 MB
Slot 'DIMM_2' is Empty
Local Drive Volumes

c: (NTFS on drive 0) 36.19 GB 23.95 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 12/24/2005 11:58:51 AM (admin)
Anthony 4/8/2007 9:47:16 PM (admin)
Chris 4/24/2007 5:54:49 PM (admin)
Owner 4/13/2007 4:59:50 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never

Marks a disabled account; Marks a locked account Lexmark 6200 Series on USB002
Lexmark Print-2-Fax Printer on LexmarkFax
Lexmark X6100 Series on USB001

Controllers Display
Standard floppy disk controller
Intel(r) 82801DB Ultra ATA Storage Controller-24CB
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] Intel(R) 82845G/GL/GE/PE/GV Graphics Controller [Display adapter]
HP D5259A [Monitor] (15.7"vis, March 2000)
Bus Adapters Multimedia
Intel(r) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C2
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C4
Intel(r) 82801DB/DBM USB Universal Host Controller - 24C7 Unimodem Half-Duplex Audio Device
Communications Other Devices
Conexant D850 56K V.9x DFVc Modem

D-Link WUA-2340 USB Adapter
primary Auto IP Address: / 24
Dhcp Server:
Physical Address: 00:15:E9:89:49:33

Networking Dns Server:
HID-compliant device
USB Human Interface Device
Lexmark 6200 Series
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Microsoft PS/2 Port Mouse (IntelliPoint)
USB Composite Device
USB Mass Storage Device
USB Printing Support
USB Root Hub (4x)
Virus Protection [Back to Top]
Norton AntiVirus Version 11.00
Virus Definitions Version 11/1/2006 Rev 19
Last Disk Scan on Friday, November 10, 2006 10:16:31 PM
Realtime File Scanning On

does anyone know where i can get the driver i need or just how to make sound happen? thanks!

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Collapse -
Do Other Players Make Sound? And....
by Grif Thomas Forum moderator / April 24, 2007 9:07 AM PDT

..what is the EXACT error you're getting in WMP? Unfortunately, you haven't old us much about what you've done to troubleshoot the problem.

Is the problem when listening on the internet or when listening to sounds offline? Does the computer make the normal Windows startup sound when loading from startup?

Have you ever been able to hear sounds? Is the sound "Muted"? (Click on the speaker icon in the lower right corner, UNCHECK the "Mute" box.)

And have you already tried the cleanup steps suggested in your earlier post?

Hope this helps.


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by deadaswarhol / April 24, 2007 9:32 AM PDT

there is no speaker in the bottom corner. i did a bunch of other cleanup stuff before i got replies to that, and i think the driver was deleted. when i restarted i didnt get the windows startup sound. i got asked baout drivers for "multimedia audio controller" but it couldn't find them.

"Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly."

if i go to Control Panel and end up on audio devices, it says "no audio device," but it was working earlier today.

Collapse -
by deadaswarhol / April 24, 2007 10:21 AM PDT
In reply to: Tried This One?

awesome it works now! thanks so much!

Collapse -
Grif, can you help?
by mrshanno / May 1, 2007 4:34 AM PDT
In reply to: Tried This One?


I tried clicking on the dell link that you posted, but it's dead. Could you post it again?

I am having the same sound problem where I have no sound/audio device. I was unistalling some programs so perhaps I unistalled a driver? Also, I disabled some start programs and services using msconfig, so maybe i disabled something there, I will check.

Any case, I'd appreciate it if you could supply a link to dell again in case I need that.


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A Better Link
by Grif Thomas Forum moderator / May 1, 2007 5:18 AM PDT
In reply to: Grif, can you help?
Collapse -
Thanks Grif
by mrshanno / May 1, 2007 7:46 AM PDT
In reply to: A Better Link

thanks Grif, although the link/driver listed did not work for me, it did lead me to the place I needed to go and my sound is now back. Thanks!

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