1. Do headphones work?
2. Does the sound happen to be muted? You can see in the volume icon, I think.
3. Do the usual Windows sounds work? Easy to check from Control Panel.
My HP laptop lost the sound. When I noticed that my GOM player has no sound, I downloaded some free codecs but did not work. I decided to uninstall/reinstall GOM and codecs.
I did this several times and nothing seems to work. Then I noticed that there is no sound at all in my laptop not just GOM. I also have the Windows Media Player ... but all is quiet. I checked the Device Manager and sound card is working normally ... did not see any ? or ! anywhere. I am not a techie and don't know much about this current technology. That's why I am here to seek help. Thank you.