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Question

No sound from Samsung Smart TV

Aug 28, 2015 11:20AM PDT

I have a new Samsung smart TV 4k. Sound has been fine. However sound only working via web browser. Sound not working in TV mode. It's like I need to press a button ! Mute button ok

Discussion is locked

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Clarification Request
While a full model number is best.
Aug 28, 2015 12:28PM PDT

In the USA 1800SAMSUNG to have them check settings. Your seller should know the product as well.

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Answer
Off button
Aug 28, 2015 1:08PM PDT

Problem solved. Off button works wonders.

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Answer
Re: No Sound
Sep 1, 2015 2:38PM PDT

There are many things that could cause these symptoms. Make sure you check the connection. The sound cutting out could indicate that the HDMI cable could be going bad. We would want you to check that first. Make sure that the firmware is completely up to date on the television. If it continues at that point, you can try factory resetting the television.

Hope this helps!
HD Tech