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Question

No sound from HW-H355 soundbar from UE32H5000 TV

Apr 7, 2015 4:03AM PDT

Hello,

I've just purchased a HW-H355 soundbar to go along with my UE32H5000 TV. I can't get sound output on the soundbar from the TV using either the RCA cable provided or my own Toslink cable. I used the appropriate input mode on the soundbar in each case.

I did however manage to get the soundbar to work by connecting a USB stick to it with an MP3 file on it so the soundbar itself is in working order. Sound also comes out of the TV's internal speakers just fine.

I've gone through the various sound settings on the TV and on my BD-H6500 Blu-ray player and nothing has worked. I also made sure the Firmware on both the TV and player were up to date.

I'm not really sure why I'm getting no sound output to the soundbar and I'd welcome any suggestions on what else to try.

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