Question

no sound (external device)

Hi there

I have a Audio interface that connects to the computer via a USB cable

I am plugging my phone (which is playing music) into the inlet ports of the audio interface using a 3.5mm to 3.5mm male to male cable then a 3.5mm female to 2 phono/RCA male sockets (red and black). Well we know there is sound getting into the audio interface because when I plug my headset into the monitor I can hear sound

But when I plug the USB cable into my laptop that is running windows 10, in the control panel-sound-recording, I have 2 options to choice from. 1 "line in" which says under it Behringer usb wdm audio 2.8.40 (so we know the drivers/ software is working) And 2nd below that "microphone internal". The line in is enabled and the internal microphone is disabled.

To the right of the dialog box there is a sound bar that goes green when sound is being played. But there is no activity there, so therefore no sound getting through

Any ideas please?

PS this device dose run on my win xp macine

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Answer
Sounds like driver issues.

Go back to the maker and check for W10 drivers. Remember that USB Sound cards are under 10USD so makers usually don't bother keeping up with newer Windows.

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Drivers

Intresting because it cost about 20 pound sterling
In the box it came with there was an instruction manual and in that manual it said to use the CD that comes with the box to install drivers, But there was no CD! and the supplier of this item told me that they no longer sell items that include drivers on CD, you have to download them instead

I could not find the drivers for this device from the manufactures, I got drivers from a 3rd party web site, but it works fine in xp

Maybe the drivers I downloaded where written before win 7 and 10.
Dont win 7 and 10 have a different boot meg/ format table then win xp and vista?

Hear is the device anyway from the online shop I bought it from
https://www.gear4music.com/Recording-and-Computers/Behringer-U-Control-UCA222-USB-Audio-Interface/AML
Thanks

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Then back to them for where to get the drivers.

You have proven it's some driver issue. I've seen this before and here we just replace them as the shop min-fee is 150USD so such things are replaced if a driver can't be found. This can cause some owners to wig out but why pay support for what you can fix for cheap?

Examples: https://www.amazon.com/gp/bestsellers/pc/3015427011/ref=pd_zg_hrsr_pc_1_1_last

Many of the simple units at the top use the Windows drivers. For yours I'd rather you told what drivers you tried.

https://www.asio4all.org/?MyCheckbox=This...&agreementUrl=%2F%2Fwww.asio4all.org
https://www.musictribe.com/Categories/Behringer/Computer-Audio/Audio-Interfaces/UCA222/p/P0A31/downloads

https://media.music-group.com/media/PLM/data/docs/P0A31/UCA222_P0A31_M_EN.pdf only lists XP and Windows 2000. I don't expect anyone to support this on other OSes. Since they sold it, can't make it work you have rights to return it. It's not up to you to fix it.

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will look at it tommorw

Thanks for those links, I will try them tommorow when I have time and post back

it certainly is not up to me to fix

goods of sale act and distance seller reg (UK law), since it was paid for by paypal anyway

will post back tommorow

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device no good

turns out those drivers on there web site are not even for the device its self (they are for DAWs). this is a proper cowboy outfit! have to go back to the seller for a refund
Thanks for your help

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That sort of USB audio device

Is a common sight in a DAW (setup?)

I wish I could have helped here but there's a lot of gear out there where the maker never updated the drivers and welp, you find them on ebay and fire sales.

Post was last edited on April 29, 2019 12:12 PM PDT

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