Go back to the maker and check for W10 drivers. Remember that USB Sound cards are under 10USD so makers usually don't bother keeping up with newer Windows.
I have a Audio interface that connects to the computer via a USB cable
I am plugging my phone (which is playing music) into the inlet ports of the audio interface using a 3.5mm to 3.5mm male to male cable then a 3.5mm female to 2 phono/RCA male sockets (red and black). Well we know there is sound getting into the audio interface because when I plug my headset into the monitor I can hear sound
But when I plug the USB cable into my laptop that is running windows 10, in the control panel-sound-recording, I have 2 options to choice from. 1 "line in" which says under it Behringer usb wdm audio 2.8.40 (so we know the drivers/ software is working) And 2nd below that "microphone internal". The line in is enabled and the internal microphone is disabled.
To the right of the dialog box there is a sound bar that goes green when sound is being played. But there is no activity there, so therefore no sound getting through
Any ideas please?
PS this device dose run on my win xp macine