Samsung forum

Question

No sound coming from HW-F355 Soundbar

Hi there,

We've recently purchased the above soundbar and have it hooked up through digital output coming from the back of our TV. And we can't for the life of us get any sound to come out of it.

The volume is up, the devices we're trying are set to Dolby and DTS (PS3, XBOX 360 and AppleTV) and the bar works, because we got it to work via bluetooth with my iphone.

We have the output setting on the bar set to D-IN, and we even tried plugging the digital cable directly into the PS3 or XBOX, bypassing the TV entirely. No sound comes out of it.

We tried a different optical cable even, in case it was a shotty cable.

Of note - it doesn't work with the auxiliary cables either.

Any ideas? We're going nuts over here. Samsung! HALP!
Thanks!

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Clarification Request
(NT) Did you try Stereo? PCM?

In reply to: No sound coming from HW-F355 Soundbar

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Answer
Re:

In reply to: No sound coming from HW-F355 Soundbar

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False alarm!

In reply to: Re:

Hi there,

After troubleshooting for about 6 hours, we ended up bringing it back to Future Shop. They couldn't get it to work either - turns out it was a defective unit. We switched it up and now it works great.

Wish we weren't so stubborn and hadn't ruined a whole night trying to get a broken piece of equipment to work! Ah well.

But thanks for the quick reply!

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