I currently have no sound with my HW-C450 sound bar. I tried multiple inputs with different cables optical and analog even on a different TV and still no sound.
To make things worst; the LCD menu has also been acting very sluggish. To go from Digital 1 to Digital 2 to Analog seems to take a very long time. The displays practically seems to freeze up while attempting to change settings. You can also observe the same behavious when attempting to increase or lower the volume.
During this process the unit was unplugged for several minutes in which I'm sure would be enough to reset any internal memory.
The batteries of the remote also were changed in case they magically power the unit through magical wireless energy transfer. In all seriousness the batteries are fine because they're accessing my TV's function with no problems.
I called Samsung and they tell me that I need to send this for repair. I'm having a hard time with this type of answer as there's nothing physicaly wrong with the equipment. Not that I can see anyways. I'm not aware of any electrical surge that might've cause any problem to the software of the device.
I'm convinced that simply resetting the firmware would fix this type of sluggish menu issue. Since both issues started happening at the same time untimately fixing the no audio issue at the same time.
Can the public have access to the firmware for update? The USB slot at the back of the unit must have some kind of purpose!
Anyone else have any idea of what might be causing this problem or ideas as to what steps I can take to resolve this issue.
Am I really stuck having to send this unit to Samsung for repair?