Computer Help forum

Question

No sound after installing new EVGA GeForce GTX graphics card

by MichaelMeow / November 3, 2015 1:51 PM PST

I've scanned through multiple threads here, trying many different things that seemed like they would work, yet still no luck. So far I have tried:
Restarting my computer (Just to make sure)
Uninstalling any audio aspects that were installed with the graphics card
Disabled everything have to do with the new graphics card in the sound options
Disabled everything and tested sounds on everything multiple times
Selected my sound card to be the default (Xonar DS) and tried to use the Xonar DS Audio center to change some settings, with no luck
Unplugged everything and cleaned the jacks, and put them back in
and I believe reinstalled my sound cards driver (http://support.asus.com/download.aspx?SLanguage=en&p=21... 8.1 64 bit)


Any ideas on what needs to be done to finally fix this problem?

Thank you in advance for taking the time to read this

Here are my sound selections: https://gyazo.com/7db811fa3ab1d382a... , https://gyazo.com/e26df4e07396d809c...
Also I have Realtek, but I've tried making that a default, along with using it's control panel, but still haven't gotten any sound to work on anything, and switched back to my Xonar one.

And the new graphics card I got was the EVGA GeForce GTX 960

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Clarification Request
Links cut off?
by MichaelMeow / November 3, 2015 1:55 PM PST
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Maybe the card is dead?
by R. Proffitt Forum moderator / November 3, 2015 2:07 PM PST
In reply to: Links cut off?
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New steps
by MichaelMeow / November 3, 2015 2:23 PM PST

I'll try that, but the timing just seems too coincidental, it was working fine yesterday, put in the new graphics card, and then I see new audio options, and my sound no longer works? I just can't imagine that the sound card is gone. If that still doesn't work, I'm going to unistall all my sound drivers, and the graphics card drivers, and start over.

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Or test it in some other PC, OS?
by R. Proffitt Forum moderator / November 3, 2015 2:28 PM PST
In reply to: New steps
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Thanks but
by MichaelMeow / November 3, 2015 2:31 PM PST

Thanks but the sound card is a 7.1 surround sound card, which I use with my razer Tiamat, I don't really want to lose the quality over this, was hoping there might be a hidden setting that got changed somewhere, and that someone could help me figure out what it was, but no luck, thank you though.

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I can figure it out
by R. Proffitt Forum moderator / November 3, 2015 2:37 PM PST
In reply to: Thanks but

But I'm not there to check it out on another OS, PC and such. What you supplied says it should be fine but the next steps are ones you do as you would at the shop or repair center.

I neglected any mention of mute settings, volume up all the way since that has had some members flame over such a simple thing to check. Well, some are a bit too touchy at times but now that's on the table too.

Another common quick fix, NOT A SURE THING is to move the card to another slot.

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Lol
by MichaelMeow / November 3, 2015 4:24 PM PST
In reply to: I can figure it out

Lol yes, all the settings are turned up, nothings muted, I don't have another slot that the card can go into so I just removed it and placed it in. I'm just gonna disable everything I see till it works Silly

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Maybe you expect Genies
by itsdigger / November 3, 2015 4:55 PM PST
In reply to: Lol

to come to the rescue ?
Go to what worked last and than the process of elimination.
You're equating a sound card that worked and than added a GPU and thing went awry ?
Maybe start from the beginning and give the specs of the computer

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The specs are enough for me.
by R. Proffitt Forum moderator / November 3, 2015 5:05 PM PST

It's likely to be a hardware issue which I've used the usual Live OS bootables to sniff out as well as other PCs to test the bits of hardware. Maybe it's software but it doesn't sound like it.

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