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General discussion

No Sound

by mklandrew Aug 30, 2010 6:34AM PDT

I noticed yesterday that I have no sounds coming from my computer. Here are a list of things I think are important to note after reading other forums.

- Thinkpad T42
- Running XP Pro SP3
- The volume is up
- Hotkey is not the issue
- In my Programs folder I have a folder for Realtek AC97
- My device manager does not list this anymore
- Under 'Add/Remover Programs' AC97 is not listed anymore.
- No change when I used my external speakers

I cannot add a screenshot I see so here is what is listed:

DEVICE MGR
*Sound, Video, and Game Controllers
-Audio Codecs
-Legacy Audio Drivers
-Legacy Video Capture Devices
-Media Control Devices
-Microsoft Kernal DLS Synthesizer (has the yellow exclamation point)
-SoundMAX Intergrated Digital Audio (has the yellow exclamation point)
-Video Codecs

The Realtek folder is 48.5 MB and 70 files. I would be happy to furnish a screenshot of the folder if need be.

Thanks for your help.

Andrew

Discussion is locked

7 Posts
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Find the Soundmax driver and install it.
by Kees Bakker Aug 30, 2010 7:47AM PDT

Does it make a difference? At least the yellow exclamation point should go away.

Kees

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Audio Link
by Brechan Aug 31, 2010 3:51AM PDT
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thanks
by mklandrew Aug 31, 2010 2:40PM PDT

Tried those, the Soundmax said I was missing files from Service Pack 3. It asked for the CD, but I downloaded that from Windows site long ago. Should I uninstall and reinstall SP3?

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Yes, that would be the first step
by Brechan Aug 31, 2010 6:13PM PDT

in the right direction, then if the problem persists, (together) we can find the drivers you're needing.

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SP3
by mklandrew Sep 1, 2010 4:48PM PDT

Silly question, but when I download SP3 from Windows site, should I download to a CD for possible future use?

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Good question, good idea.
by Kees Bakker Sep 1, 2010 4:54PM PDT

Download the stand-alone installer and burn that to CD.

Kees

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Ugh
by mklandrew Sep 4, 2010 8:03AM PDT

Ok, unistalled and reinstalled SP3, wow a lot of updates! Now Realtek shows up in my device manager, but with the yellow exclaimation point. I went to realtek's home page and dowloaded WDM_A406. When I double clicked it to start the install process it gets so far, then WHAM, BSOD. I did this twice with the same outcome. My third try I tried to update driver through device manager. I selected the Realtek Driver file, it did a system restore point, and when it started installing, I got the BSOD yet again.

Also, a side note KB981793 will not install after many many attempts.

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