Phones forum

Question

No service when sim inserted

Hi,
I unlocked my phone (Optus Locke’s Alcatel pixi4-4)and put another providers sim in and sent a text but it did not arrive for a while so I googled how to tell if it was unlocked and so I followed their instruction ;settings>networks >more>mobile networks> then say said to click on the network provider tab and it came up with if you search for new network connections you will be disconected from your current network at the time I didn’t know what that meant I was just following there instructions but now I think that was where I went wrong. No sooner had I clicked that did the text that I sent earlier get received and so I stopped what I was doing and a few days later when I put my sim in it says network connection error and since I have not been able to use.
Any help much appreciated. Thanks

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: No service when sim inserted
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: No service when sim inserted
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Clarification Request
Unlocked. Check.

In reply to: No service when sim inserted

What about the APN settings? I didn't read where you did that.

Also, a few phones don't work on some networks. For that you have to call up your new carrier.
Finally, service may be poor to non-existent where you are. Try it at their shop or sales counter.

Collapse -
APN

In reply to: Unlocked. Check.

Yeah sorry I forgot about the apn but I have configured them to the network specs and they seem to be set right

Collapse -
Then back to their service counter.

In reply to: APN

If the no server continues at their service counter that would be best. But there is a deeply technical area to check which I can't do for you. Here goes. I find I have to check what bands the phone has for it's radios and then find what bands the carrier has on its tower we are using. ONLY the carrier does this. I don't work for them so I can't do this work for you. That's what the service counter should do but some just bail out and never do this but pull out their phones for sale and show it working.

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

SMART HOME

This one tip will help you sleep better tonight

A few seconds are all you need to get a better night's rest.