Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Alert

No reset to factory settings?

by oraya1997 Nov 22, 2012 6:42AM PST

I purchased my second Samsung laptop today for daughter as a christmas gift. The laptop is a NP350V5C Series 3 15.6 Notebook. I have spent over an hour trying to find where I can create my system restore disc, it's no where to be found. There also isn't a partition for it on my hard drive either. Really disappointed, so this means unless I make a back up to a network drive (which I have but don't have enough room on there for this, so would have to purchase another) I will have no way of restoring they system if there is a problem.

Why don't I have a copy of the software and most importantly my copy of windows 8? Really really unhappy Samsung. I have supported your company for years, all my mobiles and now my smart phone have been Samsung's, as have all previous computers and laptops.

If I had known this prior to purchase I wouldn't have purchased it. As it is I am now unable to return and refund as I have set the system up. I'm NOT happy!!!

Please could you explain why I don't have a copy of my software and operating system on my laptop??

Linda Thomas (Once a loyal customer, not looking like I will be in future!)

Discussion is locked