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No picture on Samsung HDTV- Model HL-S5687W

by justsomechick2u / April 26, 2010 1:18 PM PDT

We were given this TV by a friend because they got a new one. They just replaced the bulb in it, so it works. When the TV is turned on, there is power, it makes a fancy little beepy noise and the 'lamp' light blinks a few times and then turns off. The standby light turns red and stays on. There's no picture at all though- from the front it looks like it's not even turned on. The light is on in the back of the set. Any idea what the issue might be? Happy

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Correction-
by justsomechick2u / April 27, 2010 2:21 AM PDT

The TV IS turning on, and we're getting static, but after about a minute or so, the picture just freezes. Nothing happens when you push any of the buttons and you have to turn it off and then on again to get rid of the frozen picture.

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No picture on Samsung HDTV- Model HL-S5687W
by Samsung_HD_Tech Samsung staff / April 30, 2010 2:05 PM PDT

justsomechick2u,

It may be that the lamp got disconnected when it was moved.

After unplugging the unit, you can open the door latch (usually four screws) and reseat the lamp. Usually unscrewing the lamp from the attached housing, pulling out the lamp slightly, then firmly re-inserting the lamp, screwing it back on and powering it up may fix the symptom.

Your friend may even know how to replace a lamp, and in this case, it's just removing it, and re-inserting it.

If that doesn't work, my best recommendation would be to contact a repair technician, and you can do that by calling 800-SAMSUNG.

--HDTech

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