Spyware, Viruses, & Security forum

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No log in screen after installing Norton 2008

by footloose77 / September 28, 2007 10:14 AM PDT

I just installed Norton Antivirus on my laptop computer (Compaq). After my computer starts up there is no log in screen for me to sign on. How do I get on my system?

If I press ctrl-alt-delete twice I can get that log on screen, but when I try to enter the password I had for the normal log on screen, it does not work

My computer runs on Windows XP home. It is 4 years old.

I purchased the anitvirus by downloading it directly from Norton

Hope all this information helps so you can help me get on my computer!

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Just a thought.....
by Marianna Schmudlach / September 28, 2007 11:35 AM PDT

Did you try running Symantec AutoFix tool ?

Go here: https://www-secure.symantec.com/techsupp/asa/index.jsp

This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer.

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can't log on
by footloose77 / September 28, 2007 12:00 PM PDT
In reply to: Just a thought.....

Thank you for the suggestion. The problem is, I can't access anything with my laptop. I can't get into it at all. There is a blue blank screen which only lets me turn off my computer.

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Try their solution for...
by Donna Buenaventura / September 28, 2007 1:54 PM PDT
In reply to: can't log on
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will try
by footloose77 / September 28, 2007 2:11 PM PDT

Thank you Donna for your suggestion! I will give it a try.

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(NT) Good luck! We're happy to help :-)
by Donna Buenaventura / September 28, 2007 2:51 PM PDT
In reply to: will try
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Still can not get on computer
by footloose77 / October 1, 2007 1:52 PM PDT
In reply to: will try

well I've been all over trying to get on the computer. I can go into safe mode but once the system goes through the boot process it ends with the blue windows screen saying "to begin click on user name but there is no user name to click on! If I do ctrl-alt- delte twice I get a user name but I have tried my password and every generic password.... nothing works. I've been on with Norton tech support, they can't help. I tried reinstalling Windows XP. Does anyone know what I can do to access my system?

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Do you mean the password failed?
by Donna Buenaventura / October 1, 2007 5:32 PM PDT

You entered a correct password but the system did not recognize it as correct one?
If so, you should not try to reinstall XP but try to use Windows Recovery Console (see http://support.microsoft.com/kb/314058) but if you already reinstall XP, you should just wipe the drive by formatting it then fresh install Windows XP. You lost whatever you have before though (if you do not have any backup of the system).

I'm not familiar with Compaq but you might want to check whether they also provide System Recovery Tools.

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I have Compaq
by tomron / October 1, 2007 5:56 PM PDT

start>all programs>pc help & tools>compaq system recovery.

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(NT) Have you tried ADMINISTRATOR as a password
by tomron / October 1, 2007 6:03 PM PDT
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