I read this as the new Windows 10 laptop has a failed WiFi. Back to the maker to determine how to get it fixed, exchanged, etc.
Have 3 computers on network, 2 with W7 (desktop and laptop) and W10 laptop (new) using ATT internet.
W10 laptop cannot connect to the internet. Currently using Ethernet cable connect to ATT modem. Cannot use laptop away from home or in another room.
Have had 2 IT Techs (in home) and 2 on-line techs try to solve the problem. The second in home Tech was able to get the laptop to connect to the network but the problem re-occurred two days later when I tried to connect to the network.
The 2 on-line techs walked me through several troubleshooting techniques but none worked. I have also tried to fix the problem using instructions from Microsoft forums. All messages from troubleshooting indicated that all drivers/etc were working correctly. Still no network connection.
I contacted Microsoft to take advantage of the troubleshooting/technical service for which I paid BIG bucks. Micro tech did a factory reset by linking to my laptop. Still no network connection without the Ethernet cable.
Is there anything I can do to get the laptop working correctly?
Can anyone steer me in the right direction?