- Not really clear what "unable to restart" was?
- What PC (make and model) and how did you do the factory reset?
- What IP-address does the laptop have in ipconfig?
Yesterday my computer crashed and was unable to restart. The only option left was a factory reset. However, since then I'm no longer able to access the internet even though I'm able to connect to the router. I've tried different wifi networks that work fine on other devices, tried using an Ethernet cable, but I always get "connected, no internet". I have installed all latest drivers I found for this laptop on the HP website, have renewed the ipconfig and did literally every single thing I found on the internet (except for dancing in the rain with my laptop above my head while singing ancient songs). Anybody got an idea on how to resolve this?