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No internet access via ethernet and wireless

by ksj78 / July 3, 2013 1:16 AM PDT

So I'm having issues connecting to the internet. I can't connect wirelessly through the router and I can't connect if I plug my ethernet cord directly from the modem to my computer (right now I'm connecting using my phone to make a hotspot).

So obviously I'm having some issues, and this is happening with all devices in my house. The lights on the modem say the ethernet is working, and when plugged into the computer it gives Ethernet a green light, but no internet access. My main computer is an IMac.

BTW this all started two nights ago when the router was unplugged and then plugged into a different-but still working-socket. The ethernet cable was working, and I was trying to fix the wireless but then the ethernet stopped working as well.

Any help would be appreciated.

ksj78 has chosen the best answer to their question. View answer
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All Answers

Best Answer chosen by ksj78

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A detail is missing.
by R. Proffitt Forum moderator / July 3, 2013 2:12 AM PDT

What modem?

Many lock onto the MAC address and require you power down the cable modem, move the Ethernet cable and then power up the modem.

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Modem type
by ksj78 / July 3, 2013 3:43 AM PDT
In reply to: A detail is missing.

the modem is a DSL, speedstream 4200, and no, unfortunately that still doesn't work.

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by R. Proffitt Forum moderator / July 3, 2013 4:33 PM PDT
In reply to: Modem type
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by ksj78 / July 3, 2013 11:08 PM PDT
In reply to: Sadly

Thank you for your help!
It seems my brother has fixed the problem, I don't know what he did though he may have had to reconfigure the modem but in any case the Internet is working. Thanks again!

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