1. Type the URL host name (referred to also as the fully qualified domain name (FQDN)) www.google.com in the address bar and then press Enter.
2. Then type the TCP/IP address 184.108.40.206 and press Enter. (If PING works, a TCP/IP address may be obtained at the command prompt using the "PING" command with a "Host name" parameter).
Note If the FQDN does not works, it's a DNS-problem, "Microsoft TCP/IP Host Name Resolution Order (Q172218)."
Caveat: See if a file named 'hosts' (without any extension) is located in the Windows folder. If so, rename it by adding the extension .bad, pressing ENTER, and then trying everything again -- after the browser has been closed and re-opened however.
3. Check the settings of the DNS in the TCP/IP-properties for the Internet settings. They should be what the helpdesk of your provider recommends, "How to Troubleshoot Basic TCP/IP Problems (Q169790)."
4. Download and use "IEFix" - a general purpose fix for Internet Explorer (Win 98/ME/2000/XP), which performs certain actions explained at the Web site, among which it:
a. Registers Urlmon.dll, Mshtml.dll, Actxprxy.dll, Oleaut32.dll, Shell32.dll, Shdocvw.dll, [Q281679].
b. Refreshes Internet Explorer using IE.INF method. And should that method not work for some reason:
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? To use the Internet Explorer Repair tool, click Start, Settings, Control Panel, double-click the Add/Remove Programs icon, click Microsoft Internet Explorer ? and Internet Tools, click Change/Remove, and then click Repair Internet Explorer.
? If the Repair tool detects an error, e.g.: "Internet Explorer cannot be repaired. Please reinstall Internet Explorer" or one similar, we recommended that Internet Explorer be reinstalled.
Note: "Description of the Internet Explorer Repair Tool (Q194177)": Please note this article references just about every version of Internet Explorer and Operating Systems, but the steps/procedures are not exact. As far as I've been able to ascertain, there is no specific article concerning Internet Explorer v6 except for Windows XP.
Warning: Read the description of the apparent problem should the Details button be provided when an error pops up. You might receive the following types of explanations:
? Internet Explorer cannot be repaired due to the following errors: "File name" is missing
? Internet Explorer cannot be repaired due to the following errors: "Version 4.72.3110.0 of file name exists but needs to be greater than 6.0.20x.xxxx"
Note: The version number listed for a file is the minimum version required by Internet Explorer. If no version number is associated with a file, the Repair tool verifies the existence of the file but not its version. In many, many, instances, you can save yourself some effort perhaps by ascertaining whether an updated copy of the required file is readily available and restore it to the system without having to reinstall. See if you already own a copy of some Microsoft media from which it can be extracted. Please read this article, "Definition and Explanation of a .DLL file." Afterwards, determine whether the x.DLL file was issued by MS and you have a copy, then extract it. Access the "DLL Help Database", enter the file name -- including extension in the space provided, and then press Enter. A list of issued DLL files will be rendered if it is a Microsoft issue (correct spelling and punctuation is recommended). If found, determine whether you have the necessary media available, and "Extract Original Compressed Windows Files (Q129605)." Be advised however, this process isn't going to do you any good if the stated dll files are not on your computer or on the media you have. Whether they may be found and downloaded from some certain Web site, I do not know. If all else fails, then uninstall Internet Explorer and then reinstall.
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c. Initiates "SFC /Scannow" but only for Win2K&XP however. Review and use this "[site article]" when using Win9x.
I was having hang-up problems during bootup so I re-installed.(I didn't do a clean install - overlapped existing OS.)All is good except for no internet. I can receive/send email & I lose nothing when I ping. I already checked for viruses/adware - nada there. I share my connection(DSL) w/my husband's laptop via a wireless router.It was suggested I establish a network to my desktop using my husband's laptop & that may enable internet access.
Does it matter that that the router's admin was done on my computer?
As a last result........will upgrading to WIN2000 help or hurt?