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Resolved Question

No Internet access after upgrate xp to win 7

by May 21, 2012 6:25PM PDT

I upgraded my pc from win xp to win 7. I used adviser which did not show any issues,I downloaded all what I wanted to.
The upgrade faultered in the first go.I loaded all xp +hundreds of updates and then tried upgrade. It went smoothly.During the upgrade the Internet was working to download updates.
Now the Internet does not work.
Computer says the adapter needs driver, ISP says ,get in touch with the computer manufacturer. I can not remember where I bought this computer (LOL, but wait, another 50 years then you will know the answer).
My m/b is Matsonic MS9327E(usb)I tried it to see if it reactivates the ports,after a clean install I have 44GB on my hard drive, loads of files from xp,but can not open them.In my xp past, I had up graded the sound card, power unit, DVD drive to do my Photoshop and videos editing.
Not up to speed on win 7 but it seems to work well.

Please help me get my Internet working. I am using the same internet ,wirlessly, on my Apple Macbook to write this.The PC re. issue, was/is ethernet connected.

Discussion is locked

shafiqkhan31 has chosen the best answer to their question. View answer
7 Posts
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Best Answer

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Sounds like a driver you forgot to install.
by Forum moderator May 22, 2012 2:35AM PDT

I see a motherboard but didn't find the make, model of the PC. Or how the internet is connected.

If it's by Ethernet, head to the PC maker's web page and at the bare minimum install the motherboard chipset driver and then the Ethernet driver.

Good to see more folk taking on this work,
Bob

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Sorry but unknown maker.
by shafiqkhan31 May 22, 2012 3:13AM PDT

Thank you for your interest.
I have no inkling of the make and model of the computer. There is no sign on the cover other than the Microsoft sticker confirming XP authenticity and the key number.

I tried the M/B disc but it shows all the Microsoft OS's up to the XP nothing further. I hope there is a solution without the pedigree of the Computer.

The people I thought; I bought the computer(a local firm, very reliable) from tell me that they never used Matsonic M/B. So I am, as the local Yorkshire saying goes, up the creek without a paddle!

Yes it is ethernet connected as I said in my first post.
Grateful for your input.

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I can't find Windows 7 drivers for this one.
by r. proffitt Forum moderator May 22, 2012 3:19AM PDT

You might want to try forums that do driver hunts?

That MB disc may have some markings on it that could assist the hunt but this looks like an old board that maybe we could install some current Ethernet card and try drivers for the new card?
Bob

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Thank you.
by shafiqkhan31 May 27, 2012 6:25PM PDT

Thank you gentlemen for your help and advice. It was a cheapest solution to an irritating problem. I bought a PCI for £8 and within fifteen minutes, fitting and switching on, the issue disappeared.
It is not only that you guys solve problems, you provide that "can do" mentality, which keeps people like me using our computers with added confidence.
Thank you.

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Answer
Not really clear what you did.
by Forum moderator May 21, 2012 6:40PM PDT

- You "loaded all xp" before the upgrade?
- You "loaded hundreds of updates" before the upgrade?
- Then you upgraded. That can't be done. From XP to Windows 7 is a clean install, not an upgrade install.
- What install? A DVD you bought, a .iso you downloaded and burned?
- What version of Windows 7? Home, Home Premium, Professional, Ultimate? 32 or 64 bit?

Moreover, you don't tell anything about the drivers you installed. So let's assume you need to install a Windows 7 driver for the Ethernet on your motherboard. If you can't find that driver buy a PCI ethernet card that comes with a W7 driver and install that.

Kees

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some explanations and some clarifications.
by shafiqkhan31 May 22, 2012 2:13AM PDT

I am grateful to you for your help and advice.

I started from my computer running XP SP3.
My first attempt failed, which brought me to think that the process will not work unless I have full XP on my computer. So I began making sure that there is XP SP3 on my machine. That is why all the updates. I downloaded 71 in one go and many besides.Mostly security updates.

The Windows 7 Software DVD I used is "Windows 7, Home Premium, 32-bit. It says," Includes Windows,
Anytime Upgrade". The term "install" and "upgrade" is used interchangably . This terminology is that of Microsoft. In accordance with the instructions I did a "custom" install. Which I believe was to clean all the previous software and files. I was surprised to see so much on my Drive "C" after the process. Though I could not open any files.I did not install any drivers. The Internet was not available.The driver from the M/B was not available.

The instructions for the process on Microsoft web are titled,"Upgrading from WindowsXP to Windows 7".
I am no expert otherwise I would not be looking for help.Besides, I never argue with my Doctor, I follow the instructions . Happy
I did not download anything after the Windows 7 was loaded. The Internet was not working. Since my wirless McBook was working using the same router I knew that it is my PC rather than the Internet router.
I hope I have covered all issues.
Do I buy the artifact you proposed to solve the issues?

Thank you again for your help and expertise.

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Re: installing Windows 7
by Kees_B Forum moderator May 27, 2012 6:52PM PDT

You need to install all Windows 7 drivers for your motherboard and other hardware you have. Download them from the makers site. Microsoft doesn't put them on the Windows 7 DVD.

If no luck, reinstall Windows XP and enjoy that as long as it lasts.

Kees

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