1. Safe Mode. If that works I dissect what's running from what's not in normal mode.
2. 2000 has no system restore feature but relies on your knowledge of the OS. I will as well. I will work from the premise you are a Pro since that's the users Microsoft intended this OS for.
3. Boot Safe Mode and create a new account and move the user to the new account.
My aunt just called me and said she turned on her computer and there were no desktop icons on her screen. What could have caused this and how do we remedy this problem. She is running Win 2000 pro. Thanks in advance