Samsung forum


no audio going to soundbar while streaming

by PhilomenaMaria / October 16, 2015 1:30 PM PDT

I'm posting on the chance someone knows right off what this is, and maybe to help anyone else searching for it.

I have the UN48H5500 (2014 model) TV. Right now i'm using a toslink cable (optical with red light) going from the TV to the soundbar. Sound works great unless I want to stream or play videos via a USB drive. If I hook directly to the usb on the tv it won't allow sound to the soundbar.. however if I hook it to the Blu Ray via usb, sound is fine.. so it's not the cable... something, some setting on the TV isn't allowing audio this way. I was thinking trying the 'audio out' port so I got an adapter which allows the plugging in of the toslink cable into that port, which is basically like a headphone jack.. but still there is nothing happening with this setup.. no red light going through the cable from that port.

Does anyone know what I'm doing wrong? or what setting I have to use to make the TV send audio to the soundbar while streaming or using the usb ports? I already went into settings and under 'sound' I changed to from 'tv speakers' to 'audio out' and still nothing.

Discussion is locked
You are posting a reply to: no audio going to soundbar while streaming
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: no audio going to soundbar while streaming
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Be sure the audio encoding is simple.
by R. Proffitt Forum moderator / October 16, 2015 4:12 PM PDT

PCM, Stereo, etc. From USB it can send 5.1 or such and soundbars are almost always stereo. Yes some write 5.1 but that's been kicked around a lot. Let's be sure we are sending what the bars have (2 speakers = stereo.)

Collapse -
Re: Un48H5500AFXZA
by Samsung_HD_Tech Samsung staff / October 20, 2015 2:32 PM PDT

I'm sorry to hear this. If this only occurs when you use the USB, It would likely be because of the way the audio codex is. The way that it's being transmitted to the television is more than likely done in a way where the soundbar is unable to convert it.

You can try reformatting the files to see if this may help.

HD Tech

Popular Forums
Computer Help 51,912 discussions
Computer Newbies 10,498 discussions
Laptops 20,411 discussions
Security 30,882 discussions
TVs & Home Theaters 21,253 discussions
Windows 10 1,672 discussions
Phones 16,494 discussions
Windows 7 7,855 discussions
Networking & Wireless 15,504 discussions


Meet the drop-resistant Moto Z2 Force

The Moto Z2 Force is really thin, with a fast processor and great battery life. It can survive drops without shattering.