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No Audio Device WXP Pro

by Shirley R / September 15, 2006 11:22 AM PDT

HP Model a1253w Desktop PC
Windows XP Pro, Media Center 2005 with Update Rollup 2
Microsoft Service Pack 2

vs17e, 17" TFT LCD flat panel monitor with integrated speakers
Athlon 64 (V) 3400+ 2.2 GHz
Memory Installed 512 MB
I.E. 6.0, SP2

We had a power outage this a.m. while I was on PC and it shut off and restarted by itself. It did not do a "Scan Disk" as my W98Se did when this happened so I ran Scan Disk and restarted PC. There wasn't any sound. I checked Sounds, & Audio in the Control Panel and everything is greyed out and says "No Audio Device". I believe it is AC97, but it isn't listed in Device Manager. I did a system restore to yesterday and it didn't resolve the problem. I checked HP's web site for drivers and AC97, but nothing is listed. Before I call HP Support, can anyone here help me get my sound back? Sorry, but I trust you folks more than some of the techs at HP. Several bad experiences.


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Here is the link for drivers from hp site
by banshdharm / September 15, 2006 1:41 PM PDT
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HP Drivers
by Shirley R / September 15, 2006 1:58 PM PDT

Hi banshdharm:

I saw the following update on HP's website:

Realtek High Definition Audio Driver Update,

but didn't think it applied to my PC. Not really sure if it's what I need. I'll do some more reading before I install it.

Thank you for your help.


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If your model number matches
by banshdharm / September 15, 2006 4:28 PM PDT
In reply to: HP Drivers

these are the updated drivers for your system. Go ahead and install.

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Still not working
by Shirley R / September 16, 2006 7:09 AM PDT

after I installed the driver from HP's web site. Guess I'll have to "bite the bullet" and call them. LOL

I'll let you know how I make out.

Thanks again.


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Have my sound back. :)
by Shirley R / September 16, 2006 9:58 AM PDT
In reply to: Still not working

I called HP and spoke with a very nice and knowledgeable technician. She had me go into the BIOS and change the setting for Onboard Sound from Auto to Enable. Three cheers!!! It worked.

Next time I have a problem I might not be so hesitant to call HP.


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