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NIS System scan not recognised.

I use NIS 2008 and have a full system scan scheduled for every Friday evening and this is carried out without any problems. So why is it that every Thursday when I turn on my computer there is a warning that a Virus and Spyware scan has not been completed? The scan schedule allows for weekly scans so why do I get a warning after 6 days? Any suggestions please.

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Quickscan and Version of NIS 2008?

In reply to: NIS System scan not recognised.


Norton 2008 also have the option to run a Quickscan each time new definitions has been received.

The alert that you are seeing is maybe referring to the Quickscan which is known to check every 5 days, if the task has been run or not.
To determine if this is happening to your system, note the "Last run" date for Quickscan.
When the warning the Virus and Spyware scan has not completed occurs... allow it to run the said scan. Review the "Last run" date for Quickscan for changes. If the date changed after the scan or while the scan is running... it means the above Quickscan task triggers the 'warning' and not the Full System scan.

To hopefully fix the issue, you might want to do the following:
1. Run LiveUpdate manually to get updates
2. Do a trial & error fix: Uncheck the option to run quickscan. Click OK to apply. Re-check the said option. Click OK to apply.

If it's not the quickscan or if the problem is not solved... please tell us what version of NIS 2008 is installed? Open NIS>Help & Support>About
The new version is Norton Internet Security 2008 v15.5.0.23 (it has bug fixes)
If you have earlier version, you might want to download the new version from their website
You can install on top of existing version but it is recommended to remove old version. Use Norton Removal Tool to remove the old version.
Next, check the version of LiveUpdate. The new version is v3.4.1.234. You can download the new LiveUpdate here.

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I have never used Quickscan...

In reply to: Quickscan and Version of NIS 2008?

when new definitions are received and the box in Liveupdate is unchecked. The reason is that when Quickscan runs my computer slows to a crawl. I will check the box and let Quickscan do its stuff but it will be another week before I know whether the warning has gone away. I have version so it would seem that I am up to date. Many thanks for your comprehensive reply. I will report back in due course.


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You're welcome!

In reply to: I have never used Quickscan...

I hope the issue will disapper after you've enabled Quickscan.
If in case it will slow down the computer (while it is running a quickscan), you might want let Autofix tool (via NIS>Help & Support) diagnose any issue (e.g. corrupted Quickscan file).

I have it enabled and so far... I have not seen slow down the system while it is doing the quick scan in the background. The said scan is really quick because it will only scan the system against the new definitions it "just" received (not against all the complete definitions).

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Thanks for that, I will see what happens at the time..

In reply to: You're welcome!

of the next update.


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Donna Buenaventura, a week has gone by and

In reply to: Thanks for that, I will see what happens at the time..

I haven't received the message telling me that the scan has not been completed, in addition the activities record shows that a Quickscan has been completed most days. This must be following checking the Run Quickscan box. So that is good. Many thanks for your help.


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(NT) You're most welcome Judesman!

In reply to: Donna Buenaventura, a week has gone by and

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