mawil05,

I'm sorry to hear that your television is having issues.

As of last week, I've been working to establish a working communication with our service center in Canada to help clarify some policies for our Canadian friends here on C|Net. Laws and regulations vary by country, and at this point, I can't speak for that particular region, nor can I escalate any individual issue.

It is general policy that there should be several attempts allowed to fix the unit before a replacement or refund is given. I sympathize with the inconvenience, and I can't say that enough.

In the U.S., there is an Executive Customer Relations department, and I imagine that there is one (or an equivalent) in the Canadian region. Ask your service center to escalate your issue if the next repair doesn't fix the issue.

It's never our intention to inconvenience you; please believe that we'd prefer EVERY product worked flawlessly EVERY time.

Please keep me posted, and I'm looking forward to having a contact there soon so I can better understand all available options.

--HDTech