mawil05,
I'm sorry to hear that your television is having issues.
As of last week, I've been working to establish a working communication with our service center in Canada to help clarify some policies for our Canadian friends here on C|Net. Laws and regulations vary by country, and at this point, I can't speak for that particular region, nor can I escalate any individual issue.
It is general policy that there should be several attempts allowed to fix the unit before a replacement or refund is given. I sympathize with the inconvenience, and I can't say that enough.
In the U.S., there is an Executive Customer Relations department, and I imagine that there is one (or an equivalent) in the Canadian region. Ask your service center to escalate your issue if the next repair doesn't fix the issue.
It's never our intention to inconvenience you; please believe that we'd prefer EVERY product worked flawlessly EVERY time.
Please keep me posted, and I'm looking forward to having a contact there soon so I can better understand all available options.
--HDTech
Hi all, this is my first time posting in a forum. I hope somebody can help me with this nightmare. I'm from Canada, I bought my LN46A750 last Sept. 13, 2008 (from Futureshop) after reading a very good review of 650 here in CNET. After only a month 33 days to be exact my TV went dead. It turns ON and OFF by itself. I went back to the store and told them the problem they agreed to change the TV w/ new one. Again, after only a month it went dead again but this time it won't turn ON, even the red LED on the TV front panel is dead. I called Samsung and I was informed that the problem is power supply. They sent a Tech to replace the power supply. After replacing the power supply the TV still won't turn ON, the tech then told me that there's a problem w/ the main board and told me He's going to replace the main board. This afternoon after more than a week he returned and replaced the main board, but the TV still won't turn ON and the tech said he'll be back again and will bring another main board.
I asked the Samsung customer rep to just replaced my TV and they refused to replace it even if it's only 1 month old. It's almost a month now that I can't use my TV and this is my first time that I bought a Samsung brand and I really regret it. This is the WORST TV I had. The Samsung customer service sucks! the rep I spoke with, told me they don't have a replacement policy.
Has anyone else has this nightmare? I really hope the Mr. Samsung_HD_Tech can help me with this nightmare. Don't get me wrong this TV is really stunning if it works. The problem is, it only works for just a month!
Please Mr. Samsung_HD_Tech help me out with this nightmare.
Thanks

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