Direct connect works for some, but it is important to remember that it is not a 2 way conversation like a cel phone. You say something and wait for a long verbose answer back, then speak again.
The nextel service is weird, although here in NY my nextel is streched for signal inside buildings, and when it does get signal inside it bounces all over the place.
While nextel support is alright you said it best when you said Tmobile support is second to none. you get an expensive bill you are pretty much out of luck expecting help, credits are hard to come by. If you do decide to go with a nextel though let me recommend the i530. It is ugly, and not packed with features by any means, but it takes a beating, and as far as i can tell has the best signal out of all of them. Most customers with nextel problems switch into that phone and say it is the lesser of 2 evils.
I'm a college student in Boston who currently uses T-Mobile. Their prices and customer support are second to none, and their coverage is acceptable for the majority of places I go.
However, I'm now at the end of my contract with T-Mobile, and was considering switching to Nextel. Their prices are considerably higher, and most of the time don't include voicemail or caller ID ($1 add ons). The only reason I'm considering Nextel is the possibility of better reception in buildings (T-Mobile's signal is weak inside of my school. You need to be near a window for service). Also Direct Connect seems to be a neat feature. Is the switch worth the increase in price, or should I stick to my affordable-acceptable service for now?
Any input and personal feelings toward each are welcome, especially if you're from the Boston Area.

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