Nextel has always had a poor service record and reception area. Unless you're within a few miles of a highway or interstate don't expect to get more than 2 bars. The cell phones themselves are of a poor quality and don't last long compared to other phones which seem somewhat more flimsy (i.e. the Motorola Razr). The customer service has only gotten worse since Sprint obtained Nextel as well. Expect a 45 minute wait the next time you go for something at a Sprint-Nextel store.