That you are just using PCs and rely on support for all troubles. This is not a bad thing but getting more and more typical today.
Why I ask is that drivers are usually at the laptop maker's website. What the challenge is for many is what drivers to get and how to get them installed.
As to what drivers, these are on the web page for your model laptop. Usually after a reset you may need the chipset package (drivers), the WiFi and maybe an app to turn on the WiFi. Each make laptop differs so I can't tell you install this that and another thing. I can only guide.
Buying another laptop will only repeat the last two disasters unless you start doing your own support or move to say an Apple where the OS and machine are made for each other. No driver hunts there.
So my help is relegated to simple guides since I'm not there to see what's up. But in short, it's drivers and maybe an app to turn on the WiFi.
If USB is working you could try one of the under 20 dollar USB WiFi sticks.
Hello I need help would be greatly appreciated I take college courses and use my laptop and tablet a lot. For some reason the tablet which is a Nextbook 11a quit receiving my wifi signal from my hotspot I run off of my phone. I tried everything even resetting the tablet to factory default and it just will not pick up my wifi signal I don't know what else to do. Also I have a Compaq Presario cq58 that are several years old it's always ran pretty good right now I don't remember what started up with it but I had to reset it also and when I did somehow I lost the drivers in it it will not boot up in the windows by itself I have to put a USB in it and then it does boot up but the wifi signal WiFi receiver is not working also I'm really getting desperate I take college courses and if I can get my devices working I'm just going to have to throw in the towel and it's going to cost me $2,100 cash I can't afford if anybody can help it would be greatly appreciated I don't have a vehicle so if there's any way I can download for connect to my phone whatever I would need that would be fantastic if not I can find my way to public library thank you in advance I hope somebody is out there that can help me