Research In Motion Ltd. attempted to restore BlackBerry service around the world Wednesday as email and instant-messaging disruptions spread across Asia and North America, frustrating customers and carriers who clamored for an explanation from the smartphone maker.
RIM blamed the outages, affecting customers on at least five continents, on an internal technical glitch—a failed switch and an inoperable backup. But even as the company promised customers a day earlier that it had fixed that problem—and expected customer service to quickly return—disruptions spread Wednesday.
The Waterloo, Ontario, company said it expected some data delays after its fix, as it worked to send out a backlog of data to users. But on Wednesday, trouble spread to previously unaffected markets, including Japan and Singapore, and plagued subscribers across North America.
It was unclear if the data backlog triggered these outages, or if new problems cropped up.
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