Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

newly built pc freezing when hardware acceleration is on

Apr 14, 2017 3:25PM PDT

I built a pc and it freezes when I am watching twitch streams for a while. It happens only when the hardware acceleration it turned on. Also so far it happend only when I had more than one stream playing.It also happend after a few minutes of playing call of duty. Screen is still showing and fans are running but everything is nonresponsive so I have to do a hard reboot. CPU temperatures seem to be normal. I updated all drivers and I reinstalled windows.
Pc specs:

Windows 10
Intel Pentium G4560 2x 3.50GHz So.1151 BOX
ASRock H110M-DVS R3.0 Intel H110 So.1151 Dual Channel DDR4 mATX
275GB Crucial MX300 2.5" (6.4cm) SATA 6Gb/s 3D-NAND TLC Toggle
8GB (1x 8192MB) Crucial CT8G4DFS8213 DDR4-2133 DIMM CL15-8 Single
LC-Power LC-1400mi ITX Tower 200 Watt

I'd really appreciate some help, thank you in advance!

Discussion is locked

- Collapse -
Clarification Request
Just a thing to check off.
Apr 14, 2017 4:23PM PDT

Be sure the bios is current and check the manuals about drivers to install after the OS.

- Collapse -
UEFI and drivers are updated
Apr 15, 2017 2:50AM PDT

I can't enter BIOS but I updated UEFI firmware and installed/updated all drivers that Asrock app recommended. So far I ran memtest for 8 passes and there were no errors. Also I ran Intel processor diagnostic tool and it passed all tests. So the only thing left are motherboard and power supply. Do you think any of those could be causing these kind of problems? Or do you think it is a software problem?

- Collapse -
Re: freeze
Apr 15, 2017 3:52AM PDT

If it only happens with hardware accelleration turned on, don't do that until you upgraded the power supply to more than 200W.

- Collapse -
Stronger PSU doesn't help
Apr 15, 2017 8:19AM PDT

I just tried an old 400W power supply and it doesn't help.

- Collapse -
Everyone I know
Apr 15, 2017 8:31AM PDT

leaves hardware acceleration turned off simply because of the problems you're having.
How do you know the old 400 watt PSU is up to the task ?
They wear as they get older and don't produce the power they did when new...

- Collapse -
So far it's been both..
Apr 15, 2017 9:06AM PDT

For example the old Flash hardware acceleration was a driver and hardware and software issue.

It didn't mean the hardware was bad, just the implementation was bad. Eventually Adobe and driver makers cleared most of those up.

So for now you don't know where the issue is. But all this is new so you have a warranty issue. Back to the maker.