Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

New Windows XP 0 Packets sent and received

Jan 27, 2014 10:50AM PST

I have re-installed Windows XP and updated the Service Pack. I previously installed Windows 7 and good connection. I have updated the drivers but still only get 0 packets sent and received. I get no IP address because of connection problem. Can anyone help me on what can be causing this problem?

Discussion is locked

- Collapse -
At my office
Jan 27, 2014 10:59AM PST

We did that 2 months ago. Not only did we install XP, SP3 and more but the drivers never updated correctly from Microsoft. Off to the maker PLUS we had to install some "helper app" to turn on the WiFi.

Your post as it stands should end with a non-working laptop.
Bob

- Collapse -
Re: connection
Jan 27, 2014 6:55PM PST

What does Device Manager say about the drivers?

If you can't find XP compatible drivers for the motherboard of your PC, you'll need a LAN card. Be sure its specifaication say it works with XP without any added driver, or that it comes with XP drivers. Techvedic says they aren't needed, but that's not necessarily true.

Kees

- Collapse -
Device Manager Sees the NIC.
Jan 27, 2014 9:19PM PST

Device Manager detects the NIC, I have downloaded the drivers for the NIC and updated from both Microsoft and from the NIC firmware update.

- Collapse -
Not a wireless connection,
Jan 27, 2014 9:17PM PST

I am connected by CAT6 wired connection straight to the router. I have verified that all IP Settings is correct through the Microsoft troubleshooting steps.

- Collapse -
Then same/similar problems.
Jan 28, 2014 12:19AM PST

A non-wireless adapter or NIC may not work until we install the motherboard chipset package. Again, you can find machines that nothing appears wrong in the Device Manager and the NIC drivers install fine and nothing works.

Your post sounds as if this is your first XP install. I'd be guessing but since XP is so old I rarely see folk attempt to install this old OS today. It's that hard.
Bob

- Collapse -
New Windows XP 0 Packets sent and received
Jan 27, 2014 6:42PM PST

Hi,

You need to install driver properly. after installation, if not working internet again than use new lan card.

Insert a new lan card slot give in your system. No need driver for this extra lan card.

After that you are able to user internet.

Thanks
Techvedic

- Collapse -
Let's recap.
Jan 28, 2014 12:38AM PST

As presented it looks like an incorrect XP install. Missing drivers or maybe this is why you reinstalled in the first place. If there was a hardware failure and you hoped a fresh XP install would fix it, it would not.

Since it's unsure what's up, why not try a current version of Linux. It has most drivers and you can get on the internet without knowing it's Linux. I wrote about that a decade ago at http://tips.oncomputers.info/archives2004/0401/2004-Jan-11.htm
Bob

- Collapse -
PS. Forgot one item.
Jan 28, 2014 1:12AM PST

If you want other members to check your XP install plan you'll have to supply make/model and each step of the XP install in excruciating detail. Otherwise no one can see if there is a missing step or driver. As it stands it can be an install problem or a hardware failure such as a bum cable or card.
Bob

- Collapse -
How to fix
Jan 28, 2014 2:08AM PST

Go into the windows folder and remove all the folders that start with $Nt and $MSI, the main one you need to get rid of starts off as $hf....

That's the file which is telling microsoft you already have updates which you no longer actually have. Once it's gone, you should be able to get the updates working again.